Troubleshooting backup and restore issues
If you encounter problems that you cannot troubleshoot or
resolve using the information in the following table, contact Ensim for
online support at https://onlinesupport.ensim.com.
Restoring Web sites that contain hard-coded
Site IDs onto a different server renders the site inaccessible.
provided by the control panel in the Web site
Using environment variables, scripts can get and use up-to-date
information without having to store that information themselves.
In addition to the standard environment variables, the following
three environment variables are available to all scripts on your site:
The root path of your site
The top level CGI path of your site
The top level HTML CGI path of your site
It is recommended that content developers use these variables
to avoid hard-coding Site IDs. This ensures that path names are always
correct, even if those path names change.
The restore operation fails if an IP-based
site is restored on a server hosted on a network that shares the IP address
of the backed up site.
Please contact your service provider to resolve
Backup and restore of files fail on certain
Ensim recommends the use of select FTP
servers for successful backup and restore operations.
Files backed up on WEBppliance 3.0 or 3.1
are incompatible with later versions of the control panel.
Perform a FULL backup of these files on the
latest version of the control panel after you upgrade from the older version.
Site Administrator's Help
Published April 16, 2004